Changes and Returns Policy

The amount of time a user has to change or return one or all of your products is of 14 days from the day the order is placed.

Changes

To change a size or a specific model, the user has to contact Ester Gueroa via e-mail at shipping@estergueroa.com and provide the following information:

  • Order number (The user can find it at the order e-mail)
  • Name and surnames
  • Address for the shipment collection and delivery
  • Reference number and size of the product to return
  • Reference number and size of the desired product
  • Reason for the product change

Ester Gueroa will confirm the change to the user via e-mail and will inform on the day the carrier will collect the returned product at the provided address.

Only one change per order number is allowed.

Ester Gueroa will take care of providing the carrier for collection/delivery of the product(s) to the specified address but will not pay for the shipping costs.

The shipment costs of the new product will be: 5€ for mainland Spain, 7€ for the Balearic Islands and the Canary Islands and, 14€ for the rest of Europe.

Ester Gueroa will not assume responsibility when a shipment does not arrive due to wrong, false or incomplete shipment information. Ester Gueroa will also not assume responsibility when the shipment does not arrive due to external reasons that the carrier is also not responsible for such as: user absence on delivery or when a parcel is stopped by customs.

Returns

Ester Gueroa will accept product returns with exception of the solidary t-shirt, as it is a donation and only size changes are allowed.

To ask for a return, the user must contact Ester Gueroa via e-mail at shipping@estergueroa.com and provide the following information:

  • Order number (The user can find it at the order e-mail)
  • Name and surnames
  • Address for the shipment collection and delivery
  • Reference number and size of the product to return
  • Reason for the product return

Ester Gueroa will confirm the return to the user via e-mail and will inform on the day the carrier will collect the returned product at the provided address.

Ester Gueroa will take care of providing the carrier to collect the product to the specified address but will not pay for the shipping costs.

The shipment costs of the returned product will be: 5€ for mainland Spain, 7€ for the Balearic Islands and the Canary Islands and, 14€ for the rest of Europe.


In all cases, the returned products will have to be in perfect condition, new and in its original packaging. To prevent problems with the shipment, the user must make sure that the parcel is protected and sealed. Once Ester Gueroa receives the parcel, the product(s) will be checked and, if the state of the product(s) and any possible components, accessories, promotional gifts and documentation is in perfect condition and properly filled out then we will proceed to return total cost of the returned products. When a product(s) does not comply with the aforementioned conditions, the petition to return the product(s) will not be accepted. In no case will Ester Gueroa return the "Shipping Costs" of the returned product(s).